At Prestige Wine & Liquors, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to assist with our refund process.

Eligibility for Refunds

  • Damaged Items: Contact us within 48 hours of receiving your order with your order number and clear photos of the damaged items. We will arrange a replacement or issue a full refund.
  • Incorrect Items: If you receive the wrong item(s), notify us within 7 days of delivery. We will send the correct item or provide a refund.
  • Unopened Items: Unopened and unused items in their original packaging are eligible for a refund if returned within 14 days of delivery.

Non-Refundable Items

We cannot offer refunds on:

  • Opened or partially consumed bottles
  • Clearance or final sale items
  • Gift cards or promotional items

Refund Process

  1. Contact Us: Email us at info@prestigewineandliquors.com with your order number and reason for the return.
  2. Return Shipping: We will provide instructions if the item needs to be returned. Customers are responsible for return shipping unless the product was damaged or incorrect.
  3. Refund Timeline: Once we receive and inspect your returned item, approved refunds will be processed within 7–10 business days to your original payment method.

Late or Missing Refunds

If you haven’t received your refund after 10 business days:

  • Check your bank or credit card statement.
  • Contact your bank or credit card company, as processing times may vary.
  • If you still haven’t received your refund, contact us at info@prestigewineandliquors.com.

Contact Us

For questions or further assistance, reach out to our customer service team:
Email: info@prestigewineandliquors.com
Business Hours: Monday – Friday, 9 AM – 10 PM (EST)
Address: 490 N Mathilda Ave, Sunnyvale, CA 94085, United States